Hello,
Thank you for reaching out to us. We apologize for the inconvenience you are facing with the 404 monitor and redirections on your site.
Regarding your first issue where redirected links don’t disappear from the 404 list, this behavior is expected when using Rank Math’s 404 Monitor. Redirected links may still show up in the list until the log is cleared. You can clear individual logs or the entire log by following the steps outlined in our guide here.
For your second issue where you are unable to access the 404 monitor or the Redirections tab and receive a 404 error, this could be due to a conflict or an issue with your site’s setup. To troubleshoot this further and resolve the problem, we recommend checking for any conflicting plugins, theme issues, or server-related problems that might be causing this issue.
If you need further assistance with troubleshooting or resolving these issues, please reply to this ticket, and our support team will assist you promptly.
We appreciate your patience and understanding as we work to resolve these issues for you.
Thank you.
Sources:
Rank Math’s 404 Monitor in Advanced vs. Simple Mode » Rank Math
How to Monitor 404 Errors with Rank Math SEO Plugin
Thank you for this reply but it isn’t sufficient.
“For your second issue where you are unable to access the 404 monitor or the Redirections tab and receive a 404 error, this could be due to a conflict or an issue with your site’s setup.”
The only things I have been doing on the site are related to this plugin. I changed some settings, i.e. the redirect all 404s to homepage because that was what was triggering the soft 404s. However, after this, I only started to add redirects. There is nothing else that was done with any other plugin. Do you have any known conflicts?
Hello,
We do not have any known conflict with the 404 Monitor or Rank Math Redirections. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Thank you. I will give it a try. My site is generating random 404s and no one knows why. The server seems to be fine. This is very strange.
Can you please let me know what will happen if I choose to clear the logs? Will all of the 404s get erased or only those that have not been redirected/ignored, etc.? If it indiscriminately removes everything in the list, this is unacceptable. There should be a way to clear the log automatically if a redirect has been applied. It works that way for other redirection plugins.
Hello,
You should activate the Advanced mode in the 404 monitor which let you capture a lot more details about your 404 errors.
Please follow this guide to understand how to use the Advanced mode to identify the source of your errors: https://rankmath.com/kb/monitor-404-errors/#advanced-404-monitor
If you are seeing random 404s that you are sure are incorrect, it is likely that they are generated by spammers and bots. You can safely ignore them, as they don’t affect your site’s performance or ranking.
However, please note that we only report the 404s. We do not have information on how or why they are generated. You can try to fix these errors by following this guide: https://rankmath.com/kb/fix-404-errors/
To block out access to bots, you can use a service like Cloudflare (https://www.cloudflare.com/). Cloudflare is a web security and performance service that can protect your site from malicious bots and attacks.
Clearing the error log will delete all the 404 errors ever recorded. Once the log is cleared, only the errors that are recorded after the clear will be displayed, and there is no way to get the lost data back.
We hope this helps and please let us know if you have any questions or concerns.
Thank you.
Thank you for the recommendations.
Hello,
You’re welcome! We’re glad that we could be of help.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
