404 error with product category

#125948
  • Resolved Атма Одесса

    4 years ago

    Rank Math free

    We have been experiencing ‘random’ 404 errors on our Woocommerce since adding RankMath. We are not sure exactly what causes them, but re-saving permalinks (settings -> permalinks) seems to fix the problem.

    However, we do not know when there is a problem until someone tells us or we visit ourselves. 🙁

    I think it happens when one scheduled task is starting (because it happened with no one logged in console)
    Settings:

    * Rank Math > Woocommerce > Remove category base = ON

Viewing 4 replies - 1 through 4 (of 4 total)
  • Атма Одесса

    4 years ago

    Rank Math free

    Test possible error reason
    Update wordpress – no error.
    Update WooCommerce – no error.
    Update another plugin – no error.

    Reinelle

    4 years ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    Since you have already updated plugins, you can also monitor your pages/posts 404 errors in Rank Math 404 module. This feature records the URLs on which visitors & search engines run into 404 Errors:
    https://rankmath.com/kb/monitor-404-errors/

    I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.

    Атма Одесса

    4 years ago

    Rank Math free

    Monitoring 404 error is on.
    But error happening again and fix 404 in this journal.

    Reinelle

    4 years ago

    Hello,

    Sorry for the delay.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Thank you, and looking forward to your update.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘404 error with product category’ is closed to new replies.