404 error on specific custom pages

#34096
  • Resolved Favculture Digital

    4 years, 8 months ago

    Rank Math free

    Sometimes the custom pages showing 404 not found. For example https://cbshop.in/store/ajio-coupons/. This is happening with the urls contains /store/ only. Rest urls are showing fine. But the page is showing after deactivating RankMath SEO plugin. I couldn’t found whether it’s a plugin conflict or anything else. I am using Lightspeed cache plugin and tried by deactivating this plugin also but the page loads only after deactivating RankMath SEO plugin. I am not much familiar with php coding and .htaccess. That’s why I am not able to find the actual cause. Please help.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    4 years, 8 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The affected page works smoothly for me, do you have Rank Math disabled?

    Unfortunately I could not login to your site since the admin page is locked behind a httpd password.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Favculture Digital

    4 years, 8 months ago

    Rank Math free

    No RankMath plugin is enabled. The plugin was deactivated previously and again activated and now the urls are not showing 404 but after sometime it will show 404 again.

    Please use following credentials to login with httpd:
    [DELETED CREDENTIALS]

    WP login will be the same as given before.

    • This reply was modified 4 years, 8 months ago by Michael Davis. Reason: Deleted credentials
    Todd

    4 years, 8 months ago

    Rank Math free

    Hello,

    The URL is working fine again for us so we cannot diagnose this issue until we see the problem.

    Do let us know when it returns.

    Thank you.

    Favculture Digital

    4 years, 8 months ago

    Rank Math free

    Now the 404 not found error issue came again. Please check https://cbshop.in/store/beyoung-coupons/

    Michael Davis

    4 years, 8 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I really can’t seem to replicate your issue. The link you provided is loading fine as you can see here: https://snipboard.io/GcDzoS.jpg
    Would you mind sharing a screencast/screenshot of when and how the error is showing on your end.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Favculture Digital

    4 years, 8 months ago

    Rank Math free

    I turned off the category base removal setting. After the urls are working. Let’s see if the issue comes again.

    Todd

    4 years, 8 months ago

    Rank Math free

    Hi,

    We are glad to hear that it is working now.

    If the issue returns, we are always here to assist.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘404 error on specific custom pages’ is closed to new replies.