Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked the page, and indeed it is returning a 404 page. Also, the links you have shared are internal so we cannot access them since we need to log in to your site.
Could you please try deactivating the Rank Math plugin temporarily and check if the issue still persists? All of your data are saved in your database so there shouldn’t be any data loss upon doing so.
Let us know how this goes.
Thank you.
I deactivated rank math, and it worked fine,
https://www.environmina.com/24-hour-bed-bug-control-new-jersey/
It probably has to do with redirection, but how can I fix it?
I had Yost before switching.
Thanks
Carmen
Hello,
I see the page working perfectly. Is it because you have Rank Math deactivated?
If yes, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have sucuri on my website so I may need your IP address to white list it. Please try and let me know.
[moved to sensitive data section]
Thanks
Carmen
Hello,
I also installed the wordpress temporary login plugin and it is asking for your email so I can enter. It is a requirement to create the temporary account. Please try accessing via the information I provided or provide your email so you can use the temp plugin.
Thanks
Carmen
Hello,
The logins you have shared are working fine.
Upon investigating, you have a redirect in Rank Math > Redirections for that URL (notice the word bedbug):
From: /24-hour-bed-bug-control-new-jersey
To: /24-hour-bedbug-control-new-jersey
However, I’ve already deactivated that redirect and the page is already working fine.
Hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
