Hello,
Thanks for contacting us.
Can you please share a screencast of the issue using a tool like https://loom.com/?
Looking forward to helping you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I wasn’t able to replicate the issue on your site. I cleared the 404 log and the same was reflected in the dashboard widget. Here is a quick screencast: https://i.rankmath.com/5P7oAW
Please check and let us know if you need any other assistance.
Thanks.
Please check the Tanzania Wildlife Safaris website. You will see that there are no redirections and yet it shows Redirection count as 6 and hots as 595. Also, the log count and url hits are at 1 each. Kindly rectify this.
Hello,
I wasn’t able to replicate the issue on your site. The Redirection and 404 error log in the dashboard are empty:
Please check and let us know if you need any other assistance.
Thanks.
Hello,
I checked it from my end and I also see 0 data for these stats. Please screenshot and screencast in the Sensitive Data section.
This could be just a local caching issue from your end. Can you please confirm by deleting your browser’s caching or trying viewing it using a different browser?
Let us know how that goes. looking forward to helping you.
Thanks, that finally resolved the problem.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
