404 Error Issue

#815043
  • Resolved Nathan Latty
    Rank Math free

    Good evening,

    I have recently discovered that all links which should give 404 errors, are redirected to the homepage.

    For instance, the website is calvarybcgainesville.org. If I type in calvarybcgainesville.org/test (which does not exist), I am redirected to the homepage. I have check Rank Math’s redirection settings, and there is nothing that should cause this. I believe that this is not a good practice.

    What is the best plan of action?

    We appreciate it! Thank you!

Viewing 1 replies (of 1 total)
  • Hello,

    I apologize for the issue you are facing with the 404 errors on your website. It seems like all links that should result in 404 errors are redirecting to the homepage instead of showing the appropriate error page.

    To address this problem, you can follow these steps:

    1. Check for Redirections Created with Rank Math:

      • Verify if you have accidentally created any "broad redirects" using Rank Math’s redirection option. Sometimes misconfigurations in redirects can lead to unexpected behavior. You can review and edit your redirection settings in Rank Math to ensure there are no problematic redirects causing this issue. Here is an example of how to check for multiple redirections within Rank Math:

      More than one redirection

      You can refer to this guide for more details: Check for Redirections Created with Rank Math.

    2. Check .htaccess File:

      • Another common cause of unexpected redirects is rules set up in the .htaccess file. You can review and edit your .htaccess file through the Rank Math plugin in your WordPress dashboard. Ensure there are no additional redirection rules causing the problem. Here is how you can access and edit the .htaccess file within Rank Math:

      edit .htaccess

      If you find any problematic rules, delete them and save the changes.

    By following these steps, you can investigate and resolve the issue of unwanted redirects from 404 error pages to the homepage on your website.

    Thank you for bringing this to our attention! Let us know if you need further assistance.

    Sources:
    Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
    Random URLs Redirecting Even When No Redirect Was Created » Rank Math
    How to Find Out Where 404 Errors Are Coming From » Rank Math
    How to Fix the Submitted URL Seems to Be a “Soft 404” Error » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘404 Error Issue’ is closed to new replies.