Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
If that is happening due to the plugin, make sure the plugin folder/files have the required permissions.
Learn more about WP permissions here : https://wordpress.org/support/article/changing-file-permissions/
If possible, try to delete the plugin from the files manager or the WordPress dashboard directory reinstall them from the WP dashboard plugins page.
and if the issue persist, We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have disabled the category base option from the Rank Math settings, and 403 errors seem to be gone. Could you please confirm the same on your end?
Looking forward to helping you. Thank you.
Thank you.
well yes, in a way the error is gone. But it means that i cannot remove the /category/ from my urls.
Something happend to the original categories. In my staging environment the option works fine.
Hello,
I can’t able to login into your FTP server. Please kindly check the credentials and share the updated one. Meanwhile, Could you please check the .htaccess file permission? WordPress.org advises file permissions of 644 for the. htaccess file.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I tried to open the open website but a 503 error is shown and for the live website, the login details seem to be incorrect. Please have a look at the screenshots in the sensitive data section of this ticket.
However, if the links issue persists on your live website, then please head over to your WordPress admin area > Settings > Permalinks, and hit the Save Changes button.
Here’s a screencast for a quick reference:
https://i.rankmath.com/VQrK0p
Further, clear your website’s cache and see if the issue gets fixed.
Please let us know how that goes.
Thank you.
Thank you.
I know that there are problems. Thats why i opened the ticket. And I tried the obvious things first. They don’t change anything.
I will now solve the problem the hard way. But don’t worry, i will install rank math again.
Hello,
Do let us know how it goes, and if possible you can download the copy of WordPress and extract and overwrite files (except for wp-config.php ) inside your installation for any possible file permission issue.
You can try the possible fixes mentioned here:
https://kinsta.com/blog/403-forbidden-error/
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
