Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know, and your users won’t be affected by this troubleshooting.
Please let us know how that goes. Looking forward to helping you further.
Thank you
Thanks, that didn’t help, i also tried fixing all permissions of the files/folders on the server, that also didn’t work. What is the next step?
Hello,
I checked the updateMeta route on your website and Sucuri’s Website Firewall is blocking it. This route is used to update/store the data.
Please have a look at the screenshot in the sensitive data section of this ticket for a quick reference.
Please whitelist the routes in this guide to fix the issue:
https://rankmath.com/kb/meta-data-not-saving/#firewall
Hope this helps.
Thank you.
Weird thing is i dont have Sucuri installed.
Hello,
In that case, please get in touch with your web host regarding this and they would be able to help you whitelist the route.
Please let us know how that goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
