301 Redirect

Hello,

I apologize for the issue you are facing with the redirects on your website. To troubleshoot the problem with the redirects not being active, please follow these steps:

1. Check for Other Redirection Plugins: Ensure that there are no other redirect plugins installed on your website that might be conflicting with Rank Math’s redirections. If you find any, delete them immediately.

2. Check .htaccess File: Verify if any redirects have been created in the .htaccess file. You can check and edit the .htaccess file in your WordPress dashboard with Rank Math by navigating to WordPress Dashboard → Rank Math SEO → General Settings → Edit .htaccess. Delete any additional redirection rules causing issues and save changes.

3. Check Redirections Created with Rank Math: If you’ve manually created redirects using Rank Math, ensure that there are no misconfigured "broad redirects" causing the problem. Open the redirections inside Rank Math and review the settings to fix any issues.

If after following these steps the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for bringing this to our attention. We appreciate your patience as we work to resolve this matter promptly.

Best regards.

Sources:
Random URLs Redirecting Even When No Redirect Was Created » Rank Math
Why Are Posts Redirecting to www or Non-www Incorrectly?
How to Fix the Submitted URL Seems to Be a “Soft 404” Error » Rank Math

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We can’t login to your WP dashboard as it requires us to check your email. See the screenshot in the sensitive data section.

Can you please verify this from your end?

Alternatively, you may install this plugin to create a login link for us. This will effectively allow all Rank Math staff to check the issue and provide a solution right away.

Looking forward to helping you.

Hello,

You can use s******@r*********** as the email for the temporary login.

Once you are done, please share the generated temporary login URL with us in the designated Sensitive Data section.

Let us know how it goes. Looking forward to helping you.