301 Error on Facebook Posts

#249157
  • Resolved muzio701
    Rank Math pro

    Hi,

    thanks for you attention. I’m using Rank Math Free, but when I share my posts on Facebook it appears a 301 error.

    Could you help me please?

    Thanks a lot again.
    Marco.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please share the affected URL in the sensitive data section so we can check and assist you further.

    Looking forward to helping you.

    muzio701
    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I’ve replicated the issue on the post upon checking using the Facebook Debugger Tool.

    In this case, we might need to take a closer look at the settings.

    Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    muzio701
    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We inspected the issue on your website and we even tried to share the post without Rank Math enabled, but the error remains the same.

    This is a clear indication that the problem is not coming from Rank Math but rather from another plugin or your setup.

    According to the Sharing Debugger from Facebook, the URL is redirecting the HTTPS to HTTP and then back to HTTPS. This is an indication that the SSL settings on your website might be causing this situation.

    Please get in touch with your hosting provider and ask them to look into the issue.

    If you have any other questions or require any further assistance with Rank Math don’t hesitate to get in touch.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘301 Error on Facebook Posts’ is closed to new replies.