Hello,
We apologize for the issue you are facing. Thank you for raising your concern regarding the money-back guarantee.
To claim your refund for the Rank Math PRO version, you can simply drop us an email at s******@r*********** or open a ticket on our Support forum requesting a refund. Since you are within the 30-day money-back guarantee period, we will process your request without any questions asked.
Once your request is received, we will initiate the refund process. Typically, refunds are processed instantly, but please note that it may take some time for the amount to reflect in your account depending on your payment provider.
If you have any further questions or need assistance, feel free to reply to this ticket, and a human agent from our support team will assist you further.
Thank you for using Rank Math!
Sources:
Rank Math Refund Policy » Rank Math
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
