Hello,
We apologize for the issue you are facing with the indexing of your client’s website. To resolve the problem of having two URLs indexed for the same product page, you can follow these steps:
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Add a Canonical Tag: Instead of using a noindex tag, which could lead to the page being removed from the index, you should add a canonical tag to the first URL (the one you do not want indexed). This tag should point to the second URL (the one you want indexed). This way, you inform Google that the second URL is the preferred version and should be indexed.
- You can find instructions on how to add a canonical URL here.
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Use Noindex Tag (if necessary): If you still prefer to prevent the first URL from being indexed, you can add a noindex tag to it. This will tell search engines not to index that specific URL while keeping the content available for users. You can learn how to add a noindex tag here.
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Check for Duplicate Content: Ensure that both URLs do not have duplicate content issues. Google may penalize sites with duplicate content, so it’s essential to manage this properly.
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Monitor in Google Search Console: After making these changes, monitor the URLs in Google Search Console to see how Google responds to your adjustments.
By implementing these steps, you should be able to manage the indexing of your product pages effectively without risking de-indexing important content. Thank you for raising this concern! If you have any further questions or need assistance, feel free to reply to this ticket.
Sources:
Why Google Hasn’t Indexed Your Post, Page, and/or Website? » Rank Math
Hello,
Yes, adding a canonical tag to the first URL (pointing to the second URL) is the best way to inform Google which version to prioritize without risking de-indexing. This tells Google that both URLs represent the same content, but the second one is the preferred version.
We can see you have added the second URL as canonical for the first. We checked using the site operation and didn’t find the first URL indexed:

We hope this helps. Please let us know if you have further questions or concerns.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.