0 credits left this month even though I haven’t used any

#1033186
  • Resolved Mark Bird

    4 months, 2 weeks ago

    Rank Math free
    Content AI Starter

    Is it possible to tell where my credits are being used? I have the Content AI Starter package and as far as I know, have not used any credits yet. However, when I try to use them on a new site I set up (https://overcoatmedia.com/), it’s saying I have 0 credits left this month. I have re-connected and refreshed and it still says the same.

Viewing 5 replies - 1 through 5 (of 5 total)
  • RankBot

    4 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with your Content AI credits. It can be frustrating to see that you have 0 credits left despite not using any.

    To check where your credits might be used, please ensure that you are logged into the correct account associated with your Content AI subscription. You can verify your remaining credits by visiting your Rank Math account area.

    If the credit count appears correct there but not on your website, please follow these steps:

    1. Go to your WordPress admin area.
    2. Navigate to Rank Math > Dashboard > Help.
    3. Disconnect and then reconnect your Rank Math account.
    4. After reconnecting, refresh the credits count again in your Content AI settings.

    If you still encounter issues after following these steps, please reply to this ticket, and a human agent from our support team will assist you further. Additionally, if you could provide any specific details about the error message or any other relevant information, it would help us resolve the issue more efficiently.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it!

    Mark Bird

    4 months, 2 weeks ago

    Rank Math free
    Content AI Starter

    I have disconnected and reconnected my account and even though my account says I have 10000 credits left it still shows as 0. I also now get the message to say “Please connect your account to use the Content AI.” even though it’s connected.

    Jeremy

    4 months, 2 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have gone ahead and fixed this from our end.

    You should see in your WordPress dashboard that your Rank Math account is disconnected from the plugin.

    Please reconnect your Rank Math plugin to your Rank Math account again. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

    disconnect
    connect

    Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:

    Refresh Content AI credits

    Once done, please go back to using Content AI and it should work without any issues.

    Let us know how that goes. Looking forward to helping you.

    Mark Bird

    4 months, 2 weeks ago

    Rank Math free
    Content AI Starter

    Thank you. That fixed it.

    Princess

    4 months, 2 weeks ago

    Hello,

    Glad that everything has been sorted out.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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