🔵 Redirection Issue - on 3 different websites - Support

Resolved Michal Zaborniak
1 month, 1 week ago

Rank Math free

Hello RankMath Support,

I’m experiencing a problem with the redirection module. When I click “Add New” under Redirections, nothing happens on the page — only the URL changes

from: ?page=rank-math-redirections
to: ?page=rank-math-redirections&new=1

No form or content appears, and the page remains static. I initially assumed this could be an issue with a specific site setup, but I’ve tested it on three completely separate websites — and the problem is identical on all of them.

This leads me to believe it’s an issue with the plugin itself. Please advise on how to proceed or if there’s a known fix.

Thanks in advance for your support!

Viewing 3 replies - 1 through 3 (of 3 total)

RankBot
1 month, 1 week ago
Hello,

We apologize for the issue you are facing with the redirection module in Rank Math. It sounds like a frustrating situation, especially since it is occurring across multiple websites.

This issue could be related to a few different factors, such as conflicts with other plugins, JavaScript errors, or even browser caching. Here are some steps you can take to troubleshoot the problem:
1. Clear Your Browser Cache: Sometimes, cached data can cause issues with how pages load. Try clearing your browser cache or accessing the page in an incognito window.
2. Check for Plugin Conflicts: Deactivate all other plugins except for Rank Math and see if the issue persists. If it resolves the issue, reactivate the plugins one by one to identify the conflicting plugin.
3. Update Rank Math: Ensure that you are using the latest version of Rank Math. Updates often include bug fixes that could resolve your issue.
4. Check Console for Errors: Open your browser’s developer tools (usually F12) and check the console for any JavaScript errors that might be preventing the form from loading.
5. Theme Conflicts: Sometimes, themes can also cause conflicts. Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue persists.
If none of these steps resolve the issue, please reply to this ticket with the URLs of the websites where you are experiencing this problem. A human agent from our support team will then be able to assist you further.

Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue!
Michal Zaborniak
1 month, 1 week ago

Rank Math free

Hi,

Thanks for getting back to me.

The problem is still there on all three websites:
yupi.pl
oknamielczarek.pl
nexbau.pl

Here’s what I already tried:
– Checked for cache plugin conflicts – nothing there, different websites different plugins, wordfence-no, caching-no
– All sites are running the latest version of Rank Math
– Looked at the browser console – tested in Safari and Brave
– Can’t be the theme – all 3 sites use different themes and the issue looks exactly the same

Let me know if there’s anything else I should check.

Thanks,

Rakibuzzaman Siam
1 month ago

Hello,

Please head over to your WP Dashboard > Rank Math > Status & Tools > System Status, click the “Copy System Info to Clipboard” button, and paste it here so we can check this further for you.

Meanwhile, it looks like you’re currently using the Rank Math PRO plugin on your websites, but the account you have used to open this ticket is the Rank Math free version.

Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.

Looking forward to helping you.

Thank you.

RankBot
6 days, 2 hours ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘🔵 Redirection Issue – on 3 different websites’ is closed to new replies.