Проблема с ключевыми словами

#349538
  • EN
    Hello, there is some problem when entering a keyword in the Records. If I enter a keyword at random, then everything is fine. But if I enter a keyword that I need, then the hints stop being displayed.

    What could this be related to?

    RU
    Здравствуйте, появилась какая-то проблема при вводе ключевого слова в Записях. Если я ввожу ключевое слово наугад, то всё впорядке. Но а если я ввожу ключевое слово которое мне необходимо, то подсказки перестают отображаться.

    С чем это может быть связано?

    VIDEOhttps://youtu.be/jVAr9gQDzd8

    EN
    I have observed this kind of error before and because of this I refused your plugin, replacing it with another one.

    RU
    Я и раньше наблюдал такого рода ошибку и из-за этого отказывался от вашего плагина, заменив его на другой.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    EN
    What you recommend to me does not help! This problem also manifests itself on the default WordPress template!

    RU
    То что вы мне рекомендуете, это не помогает! Данная проблема также проявляет себя и на дефолтном шаблоне WordPress!

    VIDEOhttps://youtu.be/eIHtBFkwrIA

    EN
    And the most important thing is that this problem is observed only when using Gutenberg wordpress. When you turn on this plugin: Classic Editor, the problem disappears!

    What could be the problem???

    RU
    И что самое главное, то это то что данная проблема наблюдается только при использовании Gutenberg wordpress. При включении данного плагина: Classic Editor, проблема исчезает!

    В чём может заключаться данная проблема???

    Hello,

    Please share the login details so we can check and fix this on your site.

    Looking forward to helping you.

    Thanks.

    EN Just please, at the end of the whole process, tell me exactly what I have to do to fix bugs on the main site.

    RU Только пожалуйста, по завершению всего процесса, сообщите мне что именно я должен сделать для исправления багов на основном сайте.

    EN So what do you say? What could have influenced all this? It turns out that the plugin conflicts with Gutenberg.

    RU Так что скажете? Что могло повлиять на всё это? Получается что плагин конфликтует с Gutenberg.

    Hello,

    It isn’t a conflict with Gutenberg. Some other plugin is conflicting with Rank Math and that is causing the issue. You have already marked this ticket as resolved. Can you please confirm if the issue is resolved or do you still need our assistance with this?

    Looking forward to hearing from you.

    Thanks.

    But I did not understand what exactly caused this conflict! After the release of the next update of the Rand Math plugin, this conflict disappeared by itself. And now everything is working as it should be.

    Но я так и не понял что именно вызывало данный конфликт! После выхода очередного обновления плагина Rank Math данный конфликт пропал сам собой. И теперь всё работает как и должно быть.

    Hello,

    We are glad that your issue is resolved.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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