Не корректно работает плагин

#160623
  • Добрый день, плагин работает не корректно не сохраняет настройки на страницах. Очень ярко это заметно в случаи с ключевыми словами. Подскажите в чем может быть проблема? Ввожу ключевые слова, нажимаю сохранить, после обновления странички ключевые слова пропадают

    Good afternoon, the plugin does not work correctly, it does not save the settings on the pages. This is very clearly visible in the case of keywords. Tell me what could be the problem? I enter keywords, click save, after refreshing the page, the keywords disappear

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Проблема которую нашел плагин

    REST API це спосіб комунікації між самим WordPress і іншими додатками. Наприклад, екран редактора блоків використовує його для відображення і збереження ваших записів і сторінок.

    Запит до REST API невдалий через помилку.
    Помилка: [] cURL error 28: Operation timed out after 10000 milliseconds with 0 bytes received

    Hello,

    Thanks for sharing your findings.

    Please navigate to WP Dashboard > Plugins > Plugin Editor and select Rank Math SEO from the list and edit the following plugin file:
    /includes/modules/seo-analysis/class-seo-analyzer.php

    and change the following line (line number 358):
    $request = wp_remote_get( $api_url, [ 'timeout' => 20 ] );

    to increase the timeout value to 60:
    $request = wp_remote_get( $api_url, [ 'timeout' => 60 ] );

    Let us know if this works for you or not. Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Sorry, I do not have this address, probably this is due to the fact that I use the network of sites wp

    Hello,

    Thank you for the update.

    I’ve tried checking your site, and it seems that the access you have provided is limited. Could you please update it to admin-level access to further investigate this issue?

    Thank you, and looking forward to your update.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for the update.

    I’ve checked again the credentials you have provided, and it seems that it has very limited access. Please see the screenshot in the designated Sensitive Data section.

    You can use the below plugin to generate a temporary login URL to your website and share that with us instead (administrator-level/access):

    https://wordpress.org/plugins/temporary-login-without-password/

    This will help us to further investigate this issue on your site.

    Thank you, and we really look forward to helping you.

    Well I created a user with maximum access for you, is something wrong?

    Hi there,

    The user role still does not allow us to see the plugins or any admin role stuff. The account does not have enough privileges.

    Could you double check this please.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘Не корректно работает плагин’ is closed to new replies.