Hello,
We apologize for the issue you are facing with your Content AI credits. It seems there might be some confusion regarding the activation of your credits. Content AI credits are not valid for a lifetime; they are renewed every month as long as your subscription is active. If you received credits as part of a promotional offer, they should be available for use, but they may not be activated yet.
Please reply to this ticket and include the screenshot you mentioned, along with any additional details about your subscription. A human agent from our support team will be able to assist you further with this issue.
Thank you for bringing this to our attention!
а как добавить скриншот?
у меея 730 кредитов.
Hello,
Please ensure that the Rank Math plugin is already updated to the latest version:
https://rankmath.com/changelog/
Then, please follow this guide on the website:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If the issue persists, let us know the affected website URL and if you’re getting any error message upon refreshing the Content AI credits in Rank Math > General Settings.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
