cant delete auto generate schema

#998408
Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 week, 6 days ago

    Hello,

    I apologize for the issue you are facing with deleting the auto-generated schema. If you have already whitelisted the necessary routes in your Cloudflare firewall settings and are still unable to delete the schema, it could be due to a few reasons:

    1. Corrupted Schema: If the schema is corrupted, it may not respond to deletion commands. You can try deleting the corrupted schema directly from the WordPress dashboard by navigating to the Schema tab in Rank Math and clicking on Delete for the corrupted schema.
      Head to the corrupted Schema and click Delete

    2. Firewall Settings: Double-check that you have whitelisted the correct route: /wp-json/rankmath/v1/updateMeta. Ensure there are no additional firewall rules that might be blocking this request.

    3. Database Issues: If the above methods do not work, you may need to consider checking your database for any issues related to the schema entries. However, please ensure you back up your database before making any changes.

    If these suggestions do not resolve your issue, please reply to this ticket with your site URL so that a human agent from the Rank Math Support team can assist you further. Thank you for raising this concern!

    Sources:
    Resolving Rank Math Schema Markup Related Issues
    Removing Schema From Your Posts & Pages » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Alifian Adam Wicaksono

    1 week, 6 days ago

    Rank Math free

    i dont have access to database, what can i do?

    Alifian Adam Wicaksono

    1 week, 6 days ago

    Rank Math free

    previously i can delete schema manually on post

    Rakibuzzaman Siam

    1 week, 5 days ago

    Hello,

    Can you please confirm which schema you’re not able to delete from your website? You can also share a screencast with us using a tool like https://loom.com so that we can check the issue further for you.

    Looking forward to helping you.

    Thank you.

    Alifian Adam Wicaksono

    1 week, 5 days ago

    Rank Math free

    i cant delete this one https://drive.google.com/file/d/1pTZBVAFZQZikVVem-upoYdgjsBfpjxJg/view?usp=sharing , so after i delete it and update the article, the schema shows up again.

    Adetayo

    1 week, 4 days ago

    Hello,

    You can follow this guide to resolve the issue with the schema: https://rankmath.com/kb/meta-data-not-saving/

    However, if the issue continues, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

Viewing 6 replies - 1 through 6 (of 6 total)

You must be logged in to reply to this ticket.