I can’t update my rank math SEO pro

#996397
  • Domenic

    1 week, 1 day ago

    Rank Math business
    Content AI Creator Trial

    When I tried to update the “Rank math SEO Pro” have found this below error

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    have also tried with the support bot steps. Have found that in my account My site connected as the business plan , Here is the site URL: https://radiology.to/

    Please let me know what is the issue

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 week, 1 day ago

    Hello,

    We apologize for the issue you are facing with updating Rank Math SEO Pro. The error message you encountered, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates that there is a problem with the downloaded package, which may be corrupted or not properly formatted.

    Here are a few steps you can try to resolve this issue:

    1. Manual Update: You can manually update Rank Math SEO Pro by downloading the latest version from your Rank Math account and then uploading it to your WordPress site. To do this:

      • Go to your WordPress Dashboard → Plugins → Add New → Upload Plugin.
      • Choose the downloaded zip file and click on Install Now.

    2. Check for Conflicts: Sometimes, other plugins or themes can cause conflicts. Try deactivating other plugins temporarily to see if that resolves the issue.

    3. Check File Permissions: Ensure that your server has the correct file permissions set for the WordPress directories. Incorrect permissions can prevent updates from being installed properly.

    4. Clear Cache: If you are using any caching plugins, clear the cache and try updating again.

    If these steps do not resolve the issue, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for providing your site URL; it will help us in diagnosing the problem more effectively.

    We appreciate your patience and understanding!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Domenic

    1 week, 1 day ago

    Rank Math business
    Content AI Creator Trial

    I Can’t found download option of pro and found the business plan active. So I can’t understand what is the issue. please check with my account and site.

    Adetayo

    1 week ago

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Your account appears to have been upgraded to the PRO version already. The BUSINESS badge is already visible on your account.

    We also logged in to your account and the PRO version is activated. However, we can see that the website is still connected to your FREE account.

    In this case, please log out of your Rank Math account, clear your browser cache and then log in again.

    After installing and activating Rank Math PRO, you need to reconnect your website to Rank Math. You can follow this guideline to connect your Rank Math Account: https://rankmath.com/kb/rank-math-pro-license-key/

    We hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you for choosing Rank Math.

Viewing 3 replies - 1 through 3 (of 3 total)

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