Issue with Site URL (www to non-www) in Rank Math

Hello,

We apologize for the issue you are facing with the Site URL in Rank Math. It sounds like you’ve already taken several important troubleshooting steps, which is great.

Since you mentioned that your WordPress settings and other configurations are correctly set to the non-www version, we recommend checking the following:

1. WordPress Address & Site Address: Ensure that both the WordPress Address and Site Address in your WordPress settings are set to `https://rankmath.com/pricing/. You can check this by navigating to Settings → General in your WordPress admin area.
   

2. Check .htaccess File: If you have access to your server, ensure that your .htaccess file has the correct redirection rules to redirect from www to non-www. You can use the following code snippet:

   RewriteEngine On
   RewriteCond %{HTTP_HOST} ^www.shershinehk.com [NC]
   RewriteRule ^(.*)$ https://rankmath.com/pricing/ [L,R=301]

   You can test this using an htaccess tester before applying it.

3. Clear Cache Again: After making any changes, ensure that you clear all caches again, including any server-side caching that might be in place.

If the problem persists after these checks, please reply to this ticket with any additional details or error messages you are encountering. A human agent from our support team will take over and assist you further.

Thank you for your patience, and we hope to resolve this issue for you soon!

Hello,

Thank you for contacting Rank Math support, and we are sorry for any inconvenience that might have been caused due to that.

You may try disconnecting and re-connecting Rank Math to see if that works for you. Following the notification prompt usually attempts to re-establish the connection with the old URL structure.

Instead, you can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

2. Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

3. Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

Let us know how this goes. Also, let us know if you have further questions or concerns.

Thank you.

Hello,

In this case, please add the following filter on your website:

/**
 * Filter whether we need to check for URL mismatch or not.
 */
add_filter( 'rank_math/registration/do_url_check', '__return_false' );

Here’s a guide you can follow to apply that:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

Once done, connect your website once again and monitor the situation.

Looking forward to helping you.