Hello,
We apologize for the issue you are facing with your Rank Math PRO account. To use the PRO version without uninstalling and reinstalling Rank Math, you will need to merge your accounts or change the email associated with your PRO account to match the one on your free account.
Here’s how you can do that:
- Open a Ticket: Navigate to the Rank Math Support Forum to open a ticket.
- Provide Details: In the Ticket Title section, enter a brief summary of your issue. In the Ticket Question section, explain that you want to merge your accounts or change the email address connected to your PRO account.
- Sensitive Data: In the Sensitive Data section, include the email address(es) you want to connect to your PRO account. Make sure to specify which email should be the preferred one.
- Submit Your Ticket: Click the SUBMIT YOUR TICKET button.
Once you provide these details, our support team will assist you in merging your accounts or changing the email associated with your PRO account.
Thank you for raising this concern, and we’re here to help you through the process!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
We understand how important it is to have everything organized under one main account, and we are here to assist you in resolving this issue swiftly.
Given your situation, one solution could be to merge both accounts, consolidating all plans and credits under one primary email address.
By doing this, we can ensure that all your purchases and tickets are centralized.
If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard?
Could you please share the email ID in the below format:
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.
We really look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.