my subscription plan has been changed or canceled

#993794
  • Resolved habiba

    6 months, 3 weeks ago

    Rank Math free

    Dear Rank Math Support Team,

    I recently noticed that my subscription plan has been changed or canceled, and I’m unsure why this happened. I would appreciate it if you could provide more details regarding the reason for this change.

    Could you please check my account and let me know if there was an issue with billing, renewal, or any other reason for the modification? If possible, I’d like to understand my options for restoring or adjusting my plan.

    Looking forward to your prompt response.
    EMail k**********@g********

Viewing 1 replies (of 1 total)
  • Princess

    6 months, 3 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    The subscription has expired already on February 5, 2025, due to non-payment.

    FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.

    However, in your case, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription already expired. You can purchase a new subscription from our site: https://rankmath.com/pricing

    It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.

    Hope that helps. Let us know if you need any other assistance.

    RankBot

    5 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘my subscription plan has been changed or canceled’ is closed to new replies.