Hello,
I apologize for the issue you are facing with your AI credits. It seems that the free credits you received last month do not roll over to the next month, and they expire at the end of the month. If you have already used your allocated credits for this month, you will need to wait until the next month for them to replenish.
If you are looking for more credits within the current month, you have a few options:
- You can upgrade your subscription to a higher plan.
- If you already have the highest plan, you can reset your credits for the remainder of that month by paying a nominal one-time fee.
You can find more information about upgrading or resetting your credits here.
If you continue to experience issues or have further questions, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for raising this concern!
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
I have not used my credits for this month. It did not renew when it should have.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Kindly confirm you are using the latest version of our plugin then follow this guide to ensure your Content AI credits are loaded in your website’s WP dashboard: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If the issue persists, please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:
If you see any error message after pressing the “refresh” button, please share a screenshot of it. You may use this tool to share a screenshot with us: https://imgur.com/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
