Hello,
We apologize for the issue you are facing with your Rank Math PRO order. It sounds like there may have been a problem with the account associated with your purchase.
To resolve this, please ensure that you are logged into the correct Rank Math account where you purchased the PRO version. If you upgraded using a different email address than the one associated with your free account, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. You can find more information on this process here.
If you haven’t already, please reply to your existing ticket with the email address you used for the purchase or any relevant details, and a human agent from our support team will assist you further. If you could also include your site URL in your reply, that would be helpful.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
I need someone to handle this please. I have a pro version and its not on my site. I also want to place order for AI BUT so far this has been a nightmare.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
I have no idea I cannot find the receipts in my email with “FastSprings”. Lets just cancel order and I can redo with the correct email?
the other email address is b************@m*****
I did not get an answer nor is my account fixed. Please cancel all charges so I can start over if your not going to sync accounts so I can get started.
Hello,
Sorry for the delay. We have found your subscription under the email address you provided. Please check the sensitive data section for details.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
Lastly, we do not recommend creating new replies when making a follow-up, bumping a ticket only pushes it to the bottom of the queue because tickets are answered from oldest to newest, instead, edit the last post you created to add more details about the concern.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
