Issue when updating plugin

#99240
  • Resolved Nathalie Lussier
    Rank Math free

    Hello! We updated our RankMath plugin this morning and received an error email. Please review the sensitive data information below:

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  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have shared this thread with our devs so they can check it and try to help you to solve this.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello, checking in on the status of this ticket & the significance of the error message we received.

    Hello,

    You seem to be running an older version of Rank Math. Please update to the 1.0.52.2 version and let us know if the issue persists. If updating doesn’t work, please delete the plugin and install the latest version. Don’t worry, your data is safe and won’t be removed if you remove the plugin. It will come back after you re-install Rank Math.

    If that doesn’t work, please share a copy of your error log from WordPress Dashboard > Rank Math > Status & Tools > System Status.

    We look forward to hearing back from you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Issue when updating plugin’ is closed to new replies.