Hello,
We apologize for the issue you are facing with your payment. Here are a few things you can check to resolve the payment issue:
- Payment Method: Ensure that your payment method supports payments in USD and subscription-based payments.
- Card Type: Make sure you are not using a prepaid card, as Rank Math only accepts credit or debit cards.
- International Payments: If you are outside the United States, confirm that your card is approved for international payments in US dollars.
- Proxy/VPN: Ensure that your IP is not a Proxy or that you are not using any VPN or hosting service.
If everything seems to be in order and you still cannot make the payment, we recommend trying a different credit card or contacting your bank to see if they can provide more information on why the payment is being declined.
If the issue persists, please reply to this ticket with any additional details or a screencast of the problem, and a human agent from our support team will assist you further.
Thank you for bringing this to our attention!
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Please check the image and give me the resolution
Hello,
If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Also, please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
You can also try using PayPal to make the payment.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
