Hello,
We apologize for the issue you are facing with downloading the Rank Math PRO version. If you are unable to see the PRO version available for download in your account, it may be due to using a different email address for your PRO subscription than the one associated with your free account.
To resolve this, please log into your Rank Math account and check if the PRO version is listed there. If it is not, we recommend contacting our support team to merge both accounts or change the email connected to your PRO account. You can do this by opening a ticket in the Rank Math Support Forum.
When submitting a ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your account and assist you more effectively.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hi, I used the same email address and it is not showing.
Hello,
Thank you for contacting Rank Math support.
Unfortunately, there is no active subscription on the account you are using to contact us.
Can you please share the email address which you used to make the purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?
We look forward to hearing back from you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
