Hello, I’m sorry to hear that you’re having trouble finding the PRO plugin in your account area. If the PRO version is not showing up, it might be because you upgraded to PRO using a different email address than the one you’re currently logged in with.
To resolve this, please log into your Rank Math account and check if the PRO plugin is available for download there. If it still doesn’t appear, you may need to contact our support team to merge both accounts or change the email connected to your PRO account.
Thank you for raising this concern!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting Rank Math support.
Unfortunately, there is no active subscription on the account you are using to contact us.
Can you please share the email address which you used to make the purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?
We look forward to hearing back from you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
