Hello,
We apologize for the issue you are facing with connecting Rank Math PRO. It seems that there might be a discrepancy with the email address associated with your PRO account.
Please ensure that you are logged into the correct account where you purchased Rank Math PRO. You can check your account details by logging into your Rank Math account. If you find that the email used for your PRO purchase is different from the one on your free account, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
To do this, please reply to this ticket with the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your account and resolve the issue promptly.
Thank you for raising this concern, and we look forward to assisting you further!
Hallo, thank you for the quick reply.
As I have given you the invoice number I would expect that you check the invoice. You see there that the content AI was bought together with Rank Math Pro. Both in the same account associated to the same email adress.
Therefore please check again again: Here is the content from the invoice. I can access content AI but not Rank Math Pro
Rank Math PRO
In Rechnung gestellt jährlich. Testzeitraum bis 3/31/25
1 0,00 $ 0,00 $
Content AI Starter
In Rechnung gestellt jährlich. Nächstes Rechnungsdatum am 3/16/26
1 11,98 $ 71,88 $
Rabatt – 12,00 $
Nettosumme 59,88 $
MwSt. (20 %) 11,98 $
Summe 71,86 $
THX Christian
as well I cannot use content AI. It is asking for an active abo.
So I cannot work with that super tool – please check my account – under subscriptions it says always you have no active subscription but the invoice is in status finished.
Per my opinion something went wring with the activation.
Hello,
We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.
Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.
While we are at it, we highly recommend going through the following: “Complete Rank Math Tutorial 2024 – SEO Tutorial For Beginners”. This guide will help you set up the plugin completely and correctly, along with Rank Math’s features:
https://www.youtube.com/watch?v=cQLvCBVev3I
To get more information, please check out these links:
– https://rankmath.com/kb/how-to-setup/
– https://rankmath.com/kb/score-100-in-tests/
– https://rankmath.com/kb/titles-and-meta/
– https://rankmath.com/kb/does-installing-rank-math-guarantee-rankings
– https://rankmath.com/kb/how-to-use-content-ai/ (this is revolutionary)
Hope that helps and please do not hesitate to let me know if you need my assistance with anything else.
