pro licence

#991741
  • Resolved Letoss

    6 months, 4 weeks ago

    Rank Math pro

    Hello, I purchased a PRO license, but I don’t see it in my account.
    I used this email: m*************@g********
    Can you please help link the license to my account?

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    6 months, 4 weeks ago

    Hello, we apologize for the issue you are facing with your PRO license. It seems that you may have upgraded to PRO using a different email address than the one associated with your current Rank Math account.

    To resolve this, please reply to this ticket and provide the email address you used to purchase the PRO plan. If you have a screenshot of the invoice from FastSpring.com, that would also be helpful. Our support team will then assist you in merging your accounts or changing the email connected to your PRO account.

    Thank you for raising this concern, and we look forward to helping you get this sorted out!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Letoss

    6 months, 4 weeks ago

    Rank Math pro

    m*************@g********

    Letoss

    6 months, 4 weeks ago

    Rank Math pro

    invoice ID RANKMATH250317-2464-72213

    Princess

    6 months, 4 weeks ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account has been already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version. Here’s our guide about this topic: https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

    RankBot

    5 months, 4 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘pro licence’ is closed to new replies.