Hello, we apologize for the issue you are facing with your Rank Math PRO license. If you are unable to see or download your PRO license, it may be because you upgraded to PRO using a different email address than the one you are currently using.
To resolve this, please log into your Rank Math account and check if the PRO version is available for download. If it is not, we recommend contacting our support team to merge both accounts or change the email connected to your PRO account.
Thank you for raising this concern, and we hope this helps! If you have any further questions, feel free to reply to this ticket, and a human agent will assist you further.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello
Thanks for choosing Rank Math and apologies for the inconvenience caused.
On rare occasions, it takes a little while for the system to set up and reconcile payments. However, we can see that your account has already been upgraded to the PRO version. The PRO badge is already visible on your account.
Please log out of your Rank Math account, clear your browser cache and then login in again.
You can check the subscription information here: https://rankmath.com/my-account/subscriptions/
To use Rank Math PRO, you need to first download the plugin from your Rank Math dashboard. If you do not see the PRO plugin in the download section, please log out, clear the browser cache and log back in.
You can then download the PRO plugin from your Rank Math account dashboard: https://rankmath.com/my-account/
After downloading the plugin, you need to install and activate it on your site. The PRO version is built on top of the free version to keep the plugins robust and lightweight. So you will need both of them to be installed and activated at the same time so the PRO version will work. We have a detailed guide on how to upgrade your account to PRO on your WordPress website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
After installing and activating Rank Math PRO, you need to reconnect your website to Rank Math. You can also follow this guideline to connect your Rank Math Account: https://rankmath.com/kb/rank-math-pro-license-key/
I hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you for choosing Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
