Keeps Error on Import and says upgrade to pro

Hello,

We apologize for the issue you are facing with the import process after purchasing Rank Math PRO. It sounds like there may be a problem with the installation or activation of the PRO version.

Here are a few steps you can follow to troubleshoot this issue:

1. Ensure Both Versions Are Installed: Make sure that both the Rank Math Free and PRO versions are installed and activated on your site. You can check this in your WordPress Dashboard under Plugins.
   

2. Activate Your License: After installing the PRO version, ensure that you activate your license by going to WordPress Dashboard → Rank Math SEO → Dashboard → Help and clicking on Connect Now to activate your Rank Math plugin.
   

3. Check for Conflicts: Sometimes, other plugins or themes can cause conflicts. Try deactivating other plugins temporarily to see if that resolves the issue.

4. Check Error Logs: If the error persists, check your server’s error logs for any specific messages that might indicate what is going wrong during the import process.

If you continue to experience issues, please reply to this ticket with your site URL and any specific error messages you are receiving. A human agent from our support team will then be able to assist you further.

Thank you for raising this concern, and we hope to resolve it quickly for you!

Sources:
How to Upgrade to Rank Math PRO » Rank Math
How to Upgrade to Rank Math PRO » Rank Math