New Customer Not Happy

#991678
  • Resolved WySMart Support

    6 months, 4 weeks ago

    Rank Math free

    HEy there – I am having lots of trouble confirming that your plugins are correctly connected and setup for the PRO experience we have paid for – I have asked multiple times for help even after going through your setup wizard and steps in documentation – we are now having to bring in a team to manage the SEO and tehy are more familiar with your plaugin and settings, but I STILL see a FREE account type for scrubsofevans.com yet it shows connected and it has the PRO plugin installed – WHY?

    I want ot make sure we understand the correct process for connecting and benefitting from your plugins and SEO assistance for Content AI also but we are not convinced that we are connected and monitoring correctly now – I just ned someone’s help from your team to go through each of the sites we want to add RankMath to (and many more coming) so we understand the correct process for setting it up knowing cloudflare and any other tools in play and how to make sure we are getting the most out of your plugin we have paid so much for without using until now..thank you!!

Viewing 1 replies (of 1 total)
  • RankBot

    6 months, 4 weeks ago

    Hello,

    We apologize for the trouble you are facing with confirming the connection and setup of your Rank Math PRO account. It sounds like there may be an issue with the email address associated with your PRO account, which can sometimes lead to confusion about whether the account is recognized as PRO or FREE.

    To resolve this, please ensure that the email address you used to purchase the PRO plan matches the one connected to your Rank Math account. If they differ, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan. You can find more information on this process here.

    Additionally, if you are experiencing technical issues or need assistance with setting up Rank Math across multiple sites, we recommend replying to this ticket with the specific details of your sites, including the URL for scrubsofevans.com. A human agent from our support team will then be able to assist you further and guide you through the setup process.

    Thank you for your patience, and we look forward to helping you get the most out of your Rank Math experience!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    5 months, 4 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘New Customer Not Happy’ is closed to new replies.