I need help. The plugin is not working

#991543
  • Resolved Chiara

    7 months ago

    Rank Math free

    I downloaded the plugin because I am interested in purchasing the pro version, but first I wanted to test.
    The plugin does not work, you can see the tab, but it does not open when I click on the arrow on the right.
    How can I test the plugin?

Viewing 1 replies (of 1 total)
  • RankBot

    7 months ago

    Hello,

    We apologize for the issue you are facing with the plugin not working as expected. It sounds like you might be encountering a compatibility issue, possibly related to your PHP version.

    To troubleshoot this, please follow these steps:

    1. Check Your PHP Version: Navigate to Tools → Site Health → Info in your WordPress dashboard. Scroll down to the Server section and check the PHP version. Ensure that it meets the requirements for Rank Math. You can find more details on this in our article about this plugin not working with your version of PHP.

      Navigate to Info from your WordPress dashboard

      View the PHP version

    2. Install the Plugin: If your PHP version is compatible, you can try reinstalling the plugin. Go to Plugins → Add New, search for Rank Math, and install it again.

      Install and Rank Math

    If you continue to experience issues after checking your PHP version and reinstalling the plugin, please reply to this ticket with your site URL so we can assist you further. A human agent from our support team will take over and help resolve the issue.

    Thank you for raising this concern, and we hope to get this sorted out for you soon!

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    5 months, 4 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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