Not able to update RankMath Pro

#990501
  • Resolved ishrat khan

    6 months ago

    Rank Math free

    Whenever i try to update i get following error.

    An error occurred while updating Rank Math SEO PRO: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    6 months ago

    Hello,

    We apologize for the issue you are facing with updating Rank Math PRO. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates that there is a problem with the zip file being used for the update. Here are a few steps you can take to resolve this issue:

    1. Re-download the Plugin: Go to your Rank Math account area and download the latest version of Rank Math PRO again. Sometimes, the downloaded file may be corrupted.
      Rank Math Account Area

    2. Manual Update: After downloading the new zip file, you can manually update the plugin by going to your WordPress Dashboard:

      • Navigate to Plugins → Add New.
      • Click on Upload Plugin and select the new zip file you downloaded.
      • Click on Install Now and then activate the plugin once installed.
        Upload Plugin on Add New Plugin

    3. Check for Conflicts: If the issue persists, it might be due to a conflict with another plugin or theme. You can check for conflicts by temporarily deactivating other plugins and switching to a default theme to see if that resolves the issue.

    If you continue to experience problems, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!

    Sources:
    How to Upgrade to Rank Math PRO » Rank Math

    Rakibuzzaman Siam

    6 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?

    Back to your issue, one possible reason for this error is trying to update the PRO version of the plugin while connected to your free account.

    For more details, you can check this URL:
    https://rankmath.com/kb/fix-pclzip-err-bad-format/

    Looking forward to helping you.

    RankBot

    5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Not able to update RankMath Pro’ is closed to new replies.