Hello,
I apologize for the issue you are facing with logging into Rank Math. It seems that the email address you are using to log in may not be associated with your PRO account. When you upgrade to a PRO plan, it’s essential to connect the correct email address to your account.
Here are a few steps you can take:
- Check Email Address: Ensure that the email address you used to purchase the PRO version is the same as the one you are logging in with. If they differ, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.
- Submit a Ticket: You can submit a ticket through the Rank Math Support Forum for assistance. Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Please make sure that you have installed the PRO version on your website alongside the Free version of the plugin.
You can follow this guideline to install the PRO version of the plugin on your website: https://rankmath.com/kb/rank-math-pro-license-key/
Once done, please head over to your WordPress Dashboard > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account and see if that fixes the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Let us know how it goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
