show error for buying plan

#989706
  • Resolved Cheap Nangs
    Rank Math business

    We regret that your order could not be accepted.
    We value your business and would like to help you complete this order. Please contact us for assistance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    We’re sorry to hear that you are facing issues while trying to purchase a plan. The error message you received, "We regret that your order could not be accepted," typically indicates a problem with the payment process. Here are some troubleshooting steps you can follow:

    1. Select Your Current Location: Ensure that the country displayed in the dropdown menu at the top-right corner of the checkout page is correct. If it shows a different country, click on it and select the correct one.
      Change country in Fastspring

    2. Turn Off Your VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off. Some browsers also have built-in VPNs, so check your browser settings.
      Some browsers have in-built VPNs

    3. Disable Ad Blockers: Make sure to turn off any ad blockers while attempting the transaction. Even if you did not install one, check your browser settings for built-in ad blockers.
      Turn off your ad blocker

    4. Payment Method: Ensure that your payment method supports payments in USD, subscription-based payments, and that international payments are enabled. Avoid using prepaid cards if possible.

    If you have checked all of these and the issue persists, we recommend contacting your bank to see if there are any restrictions on your account that might be preventing the payment from going through.

    If you continue to experience difficulties, please reply to this ticket with any additional details or a screencast of the issue, and a human agent from our support team will assist you further.

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Hello,

    Thank you for contacting us and bringing your concern to our attention.

    It looks like you already managed to purchase the Rank Math Business subscription.

    Can you please confirm if you still need any assistance with anything else?

    Looking forward to hearing back from you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘show error for buying plan’ is closed to new replies.