URLs of my subpages change automatically – Bug?

#989185
  • Resolved nina193
    Rank Math free

    Hi RankMath Team,

    I am currently testing the free version of RankMath before deciding on a subscription. However, I am experiencing an issue with my subpage URLs.

    For example, I name a page “subpage-example”, but after some time, the URL automatically changes to something completely different, such as “homepage-2-2-2-2”. This happens without any action on my part, and I can’t figure out why.

    What could be causing this? How can I fix this issue? I would love to use RankMath, but I am hesitant to subscribe if such problems occur.

    Thanks for your help!

    Best regards,
    Nina

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the issue you are facing with your subpage URLs changing automatically. This can be frustrating, and we appreciate you bringing it to our attention.

    There are a few potential causes for this issue:

    1. Permalink Settings: Sometimes, changes in permalink settings can lead to unexpected URL changes. You can check your permalink settings by going to Settings → Permalinks in your WordPress dashboard. Ensure that the structure is set correctly.

    2. Other Plugins: If you have other plugins installed that manage URLs or redirects, they might be conflicting with Rank Math. It’s a good idea to check if any other redirection plugins are active and consider disabling them to see if the issue persists.

    3. Theme or Custom Code: Occasionally, themes or custom code can interfere with URL structures. If you have made any recent changes to your theme or added custom code, consider reviewing those changes.

    4. Rank Math Settings: Check if there are any settings within Rank Math that might be affecting your URLs. You can review the settings related to slugs and redirections.

    If the problem continues after checking these areas, please reply to this ticket with your site URL so we can assist you further. A human agent from our support team will take over and help resolve this issue.

    Thank you for considering Rank Math, and we hope to help you get this sorted out soon!

    nina193
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

    The number is added if there are other URLs with the same slug. Please check your URLs as well if it’s getting duplicated.

    If none, then this happens when the Redirect Attachments option is enabled on your site, and you have a media or attachment URL with the same slug.

    If that is the case, you can re-upload the media with a different file name or at least rename the attachment URL to a different slug to avoid getting the -2 or -3 in the last part of the URL.

    Let us know how this goes.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘URLs of my subpages change automatically – Bug?’ is closed to new replies.