Hello, we’re sorry to hear that you’re having trouble accessing your support tickets. It sounds like the ticket you are trying to view is marked as private, which means only you and our support staff can see the details.
To resolve this issue, please ensure that you are logged into your Rank Math account. If you are logged in and still cannot access the ticket, we recommend replying to the ticket for further assistance. A human agent from the Rank Math Support team will be able to help you with this issue.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
still can’t access the support tickets after logging out and in again
Hello,
Thank you for contacting support.
Those tickets were opened in the PRO forum, so a user with a free account can’t access that forum.
We have now moved them to Rank Math FREE forum, and you should be able to access them now.
We hope this helps.
Thank you.
Hi the one marked ‘refund’ i still cannot access?
Hello,
We have now moved that ticket to the free forum.
Don’t hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
