Rank’s Code errors on some product pages – we are losing customers and revenue

#988463
  • Resolved Oren Mass

    7 months ago

    Rank Math free
    Content AI Expert

    Dear Sir/Madam,

    We have a Rank Math plugin and AI Content program.

    We get the following error for the following product:

    “Warning: preg_match_all(): Compilation failed: missing closing parenthesis at offset 79 in /home/sefe1yec/domains/sefertov.co.il/public_html/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php on line 543”

    You can see it in the attached screenshot.

    Also you can see it in the following link:
    https://sefertov.co.il/product/%d7%a6%d7%99%d7%a4%d7%95%d7%a8%d7%99-%d7%a4%d7%a1%d7%99%d7%a4%d7%a1-%d7%a9%d7%9c-%d7%aa%d7%a8%d7%91%d7%95%d7%99%d7%95%d7%aa-%d7%94%d7%93%d7%a4%d7%a1%d7%94-%d7%97%d7%93%d7%a9%d7%94-%d7%a4%d7%95/

    Is it because maybe the book title has “(” and “,” in it?:
    ציפורי: פסיפס של תרבויות (הדפסה חדשה, פורמט גדול)

    At this point in time we do not know just how many of our products have this problem, this state of uncertainty is also a problem by itself.

    Please help us solve this issue, as we are loosing customers…The whole point of using Rank Math and purchasing Content AI was to get more business and customers…

    Many thanks,

    Oren Mass

Viewing 1 replies (of 1 total)
  • RankBot

    7 months ago

    Hello,

    We apologize for the issue you are facing with the Rank Math plugin. The error message you provided indicates a problem with a regular expression in the code, which can indeed be caused by special characters like parentheses or commas in the product title.

    To resolve this issue, we recommend the following steps:

    1. Update Rank Math: Ensure that you are using the latest version of the Rank Math plugin, as updates often include bug fixes and improvements.
    2. Check for Conflicts: Deactivate other plugins temporarily to see if there is a conflict causing this error. You can reactivate them one by one to identify the culprit.
    3. Review Product Titles: If possible, try modifying the product title to remove or replace special characters and see if that resolves the issue.
    4. Clear Cache: After making changes, clear your site cache and browser cache to ensure you are seeing the latest version of your site.

    If the problem persists after trying these steps, please reply to this ticket with any additional details or screenshots, and a human agent from our support team will assist you further.

    Thank you for bringing this concern to our attention, and we appreciate your patience as we work to resolve it.

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank’s Code errors on some product pages – we are losing customers and revenue’ is closed to new replies.