Hello,
We apologize for the issue you are facing with your Rank Math Business subscription not showing in your account. This situation often arises if the account is not connected correctly or if there was an issue during the purchase process.
Here are a few steps you can take to resolve this:
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Check Account Connection: Ensure that you are logged into the correct Rank Math account. You can disconnect and reconnect your account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and clicking on Disconnect Account. Then, reconnect by clicking on Connect Now and selecting the correct account.
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Install Rank Math PRO: Make sure that you have installed the Rank Math PRO version alongside the Free version to activate your Business license. You can refer to this tutorial on how to install Rank Math PRO.
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Contact Support: If the issue persists, please reply to this ticket with any relevant details, including the email address you used to purchase the Business plan. A human agent from our support team will assist you further.
Thank you for raising this concern, and we hope to resolve it quickly for you!
Sources:
Website Not Shown In Rank Math Account Area » Rank Math
The issue is not with wordpress, its on your website. It is not showing us as having a subscription.
Hello,
Thank you for contacting Rank Math support.
Unfortunately, there is no active subscription on the account you are using to contact us.
Can you please share the email address which you used to make the purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?
We look forward to hearing back from you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I’ve added the reciept uploaded to our website in the sensitive data. Here is the welcome email too, they all seem to match the email on this account?
https://dmexpert.co.uk/wp-content/uploads/2025/03/RM-Welcome.pdf
Hello,
We found your subscription under a different email address. [moved to sensitive data section]
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Yes please merge them thank you.
Hello,
Please tell us the preferred email address you will like to use.
Please share the email ID in the below format:
Make this email primary: { preferred primary email here }
Discard this email: { email to be discarded here }
Once we receive your confirmation, we will merge the accounts.
We look forward to hearing from you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have gone ahead and merged your accounts as requested.
Don’t hesitate to get in touch with us if you have any other questions.
Hello,
Glad that helped.
If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.
Looking forward to helping you.
