Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Thank you for the reply, but unfortunately, the link you sent says Page Not Found
Would you please send me the new link?
Thank you.
Hello,
It is working fine on our end:
https://i.mythemeshop.com/GYL3iZ
Can you please check again?
Looking forward to helping you. Thank you.
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Thank you for your help.
I followed the step by step and was able to figure it out which plugin(s) caused the problem.
Actually, there are 2.
Classic Editor
NextGEN Gallery
If either is activated, it is okay, but if both are activated, it causes the problem.
Would you please let me know what will be the next step to solve this issue?
Thank you.
Hello,
Could you please try rolling back NextGen gallery plugin a number of versions and see if this resolves the issue. Please let us know if it does.
Looking forward to helping you. Thank you.
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Hello, it worked when we downgraded the NextGen gallery plugin!
However, I have a question.
It means we should not upgrade the NextGen gallery plugin even when it says there is new version of NextGen gallery plugin?
Thank you.
Hello,
Glad that helped.
You may have to get in touch with NextGen gallery plugin team to look into why their update is causing the conflict
Hope that helps. If you have any further question(s), please let us know. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
