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Trying to follow this guide: “In the Divi page builder: click the Rank Math SEO icon.” But I can’t see that icon.
https://rankmath.com/kb/content-ai-in-divi/I have checked all these things, but still have the same problem. What is the problem then?:
If you can’t see the Rank Math SEO icon in the Divi page builder, here are a few steps you can take:
Ensure Rank Math is Installed and Activated: Make sure that the Rank Math plugin is properly installed and activated on your WordPress site.
Check for Plugin Conflicts: Sometimes, other plugins may conflict with Rank Math. Try deactivating other plugins temporarily to see if the icon appears.
Update Plugins and Themes: Ensure that both the Rank Math plugin and the Divi theme are updated to their latest versions.
Clear Cache: If you are using a caching plugin, clear your cache to see if that resolves the issue.
Check User Permissions: Ensure that your user role has the necessary permissions to access Rank Math settings.
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Hello,
I apologize for the issue you are facing with accessing Content AI on your site. Thank you for providing the steps you’ve already taken to troubleshoot the problem.
Since you mentioned that you’ve checked the installation and activation of Rank Math, plugin conflicts, updates, cache clearing, and user permissions, here are a few additional suggestions:
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Check if Rank Math is Updated to the Latest Version: Ensure that you have the latest version of Rank Math installed. You can do this by going to WordPress Dashboard → Plugins → Installed Plugins and checking for updates.
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Verify Website Connection: Make sure your website is connected to your Rank Math account. You can check this from the Client Management dashboard. If your site is not listed, you may need to reconnect it.
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Check User Role Capabilities: If you have access to the Role Manager settings in Rank Math, ensure that your user role has all the necessary capabilities enabled. After making any changes, click the Update Capabilities button.
If you’ve gone through these steps and still cannot see the Rank Math SEO icon in the Divi page builder, please reply to this ticket with your site URL so that a human agent from our support team can assist you further.
Thank you for your patience, and we look forward to resolving this issue for you!
Sources:
Resolving Rank Math Analytics Related Issues » Rank MathHello,
To investigate this issue further, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience.
Thank you for choosing Rank Math.
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The ticket ‘Can’t access content AI on site.’ is closed to new replies.