Hello,
We apologize for the issue you are facing with the update of the plugin. The error message PCLZIP_ERR_BAD_FORMAT (-10) typically indicates that there is a problem with the zip file being used for the update, which can happen due to a corrupted download or server issues.
Here are a few steps you can take to resolve this issue:
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Clear Cache: Clear your browser cache and any caching plugins you may have on your WordPress site.
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Manual Update: If the automatic update fails, you can manually update the plugin:
- Download the latest version of Rank Math from the official website.
- Go to your WordPress dashboard, navigate to Plugins → Installed Plugins, and deactivate Rank Math.
- Delete the existing Rank Math plugin (your settings will be preserved).
- Upload the new version by clicking on Add New and then Upload Plugin.
- Choose the downloaded zip file and install it.
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Check Server Configuration: Ensure that your server configuration allows for file uploads and that there are no restrictions on zip files.
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Contact Hosting Provider: If the issue persists, it might be worth reaching out to your hosting provider to check if there are any server-side issues affecting the update process.
If you continue to experience difficulties, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
I couldn’t find the Download Option for the “pro Plugin”.
Is it possible that I delete the free plugin as well or is the pro version an extension of the free plugin?
Hello,
Thank you for contacting us, and sorry for any inconvenience that might have been caused.
You do not have a PRO subscription on your account. One possible reason for this error is trying to update the PRO version of the plugin while connected to your free account.
For more details, you can check this URL: https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Thank you.
Dear Team,
I’m confused because I used more than one Schema for some offers in my blog. And this is only possible with the pro Version. You can see this in my invoice RANKMATH240123-1216-56276B
Could there be a mistake, when I canceled my Content AI Starter Package?
I had enough credits so I don’t need the Content Starter AI Package yet. But I need the Pro Version from Rank Math.
Thanks for your answer
Lars
Hello,
We can see your Rank Math PRO subscription expired on February 6, 2025. Right now, you only have a Content AI subscription on your account.
If you want to use the PRO subscription again, you’ll have to re-purchase it from here: https://rankmath.com/pricing/
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Thanks for your answer. How can I cancel my Content AI Starter Subscription?
Hello,
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
Don’t hesitate to let us know if you need our assistance with anything else.
Hello,
Glad that we could be of help.
Don’t hesitate to get in touch with us if you have any other questions.
