Hello,
We apologize for the issue you are facing with connecting your website and not being able to use the free features. It seems like there might be a problem with the connection between your Rank Math account and your website.
Here are a few steps you can follow to troubleshoot this issue:
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Disconnect Your Website: Go to your WordPress Dashboard, navigate to Rank Math SEO → Dashboard → Help, and select Disconnect Account.
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Reconnect Your Website: After disconnecting, click on the Connect Now button that appears on the same page. Make sure you are using the correct Rank Math account associated with your subscription.
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Activate Your License: If you have multiple licenses, ensure you select the correct one from the License drop-down list before clicking OK, Activate Now.
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Check Your Account Area: Once reconnected, check your connected websites in your Rank Math Account Area.
If you have followed these steps and are still experiencing issues, please reply to this ticket with your website URL so that a human agent from our support team can assist you further.
Thank you for raising this concern, and we hope to resolve it for you soon!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
1. Activate your license: If you have multiple licenses, make sure to select the correct license from the “License” drop-down list before clicking “OK, Activate Now”. (I do not have multiple selections as shown in the picture)
2. Please help me solve the problem that I cannot use as soon as possible
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We have manually fixed the issue from our end. When you log in to your website now, you should see it disconnected from your account.
Please reconnect it from WP Dashboard > Rank Math > Dashboard > Help and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.
Please let us know if the issue has been fixed for your website.
Looking forward to helping you.
Thank you for your assistance. The points have been restored and can now be used
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
I’ve connected my website (reconnected multiple times), but I can’t use my free credits. This issue has recurred. Please help me troubleshoot this.
I’ve been subscribing for so long, but why haven’t I received my AI credits every month? Please help me restore my credits. Thank you.
