Rank Math plugin disappeared from my site.

#98412
  • Resolved Rapido movers

    4 years ago

    Rank Math free

    I have not opened the WordPress C panel for around about 15 days. After 15 days when I search my one of page against its keyword, it appears in search but the title that I assigned to it disappeared. When I visited my C panel and opened the plugins section there was no rank math plugin. First of all, I want to know why it happens.
    And second, if I reinstall it? I have to start the SEO from scratch or everything will be ok like it was already?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Alberto

    4 years ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your settings should be saved in the database so when reinstalling the plugin you should have all the settings there.

    I am not sure what caused the plugin to be removed, but can you try to install it and let us know if now everything is fine?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Rapido movers

    4 years ago

    Rank Math free

    When I go to reinstall the rank math plugin. It shows installation failed, the designated folder already exists.

    Michael Davis

    4 years ago

    Rank Math pro

    Hello,

    Are you logged in as an admin? We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math plugin disappeared from my site.’ is closed to new replies.