need help my rank math pro wont update

#979361
  • Resolved Waves

    7 months, 2 weeks ago

    Rank Math pro
    Content AI Starter

    http://www.wavesaesthetics
    Hi i cannot update on the back end of my website. i kept getting emails saying i owe and i paid but its not recognizing this? can you somehow help me with this problem? Lisa

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    7 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with updating Rank Math PRO on your website. It sounds like there may be a couple of things to check:

    1. Ensure Rank Math is Updated to the Latest Version: Please navigate to your WordPress Dashboard and go to Rank Math SEO → Status & Tools → Version Control. Make sure you have the latest version installed. If not, you can update it from there.
      Check Rank Math version from Version Control

    2. Check Your Account for Payment Confirmation: Make sure you are logged into the correct account that you used to purchase Rank Math PRO. You can check your account status and payment details by visiting your Rank Math account.

    3. Disconnect and Reconnect Rank Math: If the payment is confirmed but the plugin is still not recognizing it, try disconnecting and reconnecting your Rank Math account. You can do this by going to Rank Math → Dashboard → Help in your WordPress admin area.
      disconnect
      reconnect

    4. Refresh Your Credits: After reconnecting, head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server.
      refresh credits

    If these steps do not resolve the issue, please reply to this ticket with any error messages you are encountering or additional details about the problem, and a human agent from our support team will assist you further.

    Thank you for bringing this to our attention, and we hope to resolve it quickly for you!

    Sources:
    Why Rank Math Settings Are Not Getting Saved? » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Jeremy

    7 months, 2 weeks ago

    Hello,

    Thank you so much for getting in touch.

    You don’t have a Rank Math PRO subscription in your account. Your previous subscription already expired and was canceled on February 15 of this year.

    To continue using the PRO features and receive further updates, please purchase a new plan from here: https://rankmath.com/pricing/

    Don’t hesitate to get in touch with us if you have any other questions.

    RankBot

    6 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘need help my rank math pro wont update’ is closed to new replies.