Cancel Content AI Starter Subscription

#978843
  • Resolved Nick

    6 months, 1 week ago

    Rank Math pro
    Content AI Starter

    I haven’t used this why am I still getting billed for ‘Content AI Starter’? I also don’t see an option to cancel this anywhere on my account. Please cancel this asap and refund the last year. I used this in November 2023 yet you billed me another year with no option to cancel.

Viewing 1 replies (of 1 total)
  • Jeremy

    6 months, 1 week ago

    Hello,

    Thank you for contacting the support.

    Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).

    You can cancel the automatic subscriptions by following this guide:
    https://rankmath.com/kb/cancel-subscription/

    We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist.

    RankBot

    5 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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