Critical error on my website

#97866
  • Resolved Khalifa MP3
    Rank Math free

    Dear Support team,
    Please note that I am failing to activate your plugin, every time I try critical error appears.
    May I have some suggestion of how can I sort out this issue.
    The error was attached at sensitive data zone.
    Kind regards,
    Khalifa

Viewing 1 replies (of 1 total)
  • Sajid Khan
    Rank Math business

    Hello,

    Sorry for any inconvenience that might have been caused due to that.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server after following the above process.

    That should resolve the issue. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Critical error on my website’ is closed to new replies.