Meta title and description not getting saved after refreshing the page

#977699
  • Resolved Vikram Singh Deora

    7 months, 1 week ago

    Rank Math free

    Hello team,

    We have a website but when we update meta it does not work once we refresh the page, meta title and meta description goes away can you please help.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    7 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with saving the meta title and description on your website. This can happen due to a few common reasons:

    1. Plugin Conflicts

    There may be conflicts with other plugins that prevent the SEO Title, Description, and Focus Keyword from being saved. You can troubleshoot this by following our guide on plugin conflicts.

    2. JavaScript-Related Errors

    Another possible reason could be JavaScript-related errors. You can check for these errors using the JavaScript Console in your browser. Here’s how to do it in Chrome:

    1. Open the Developer Tools by navigating to More Tools → Developer Tools from the Chrome menu or using the shortcut Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac).
      Open Developer Tools
    2. Click on the Console tab to see if there are any errors.
      Open console tab

    3. Cloudflare Settings

    If you are using Cloudflare, ensure that you have whitelisted the necessary Rank Math URLs in your Cloudflare settings. You can create page rules to disable security for specific Rank Math endpoints. For more details, refer to our guide on whitelisting Rank Math in Cloudflare.

    If you have checked these points and the issue persists, please reply to this ticket with your website URL so that a human agent from our support team can assist you further.

    Thank you for raising this concern! We’re here to help you resolve it.

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Rakibuzzaman Siam

    7 months, 1 week ago

    Hello,

    We’ve checked your site and found that Rank Math REST Routes that we use to update the data are being blocked by your GoDaddy firewall and most likely this is why you’re facing the issue. Please check the screenshot in the sensitive data section for reference.

    In order to resolve this issue, please try whitelisting the following Rank Math REST Routes that are being blocked on your firewall.

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateRedirection

    You may try following this link to learn how you can whitelist Rank Math REST Routes in GoDaddy Website Firewall: https://in.godaddy.com/help/allow-access-to-a-file-or-folder-that-shows-an-access-denied-security-warning-32305

    If that doesn’t help, you can get in touch with GoDaddy support to see if they can help you to resolve this issue.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    6 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Meta title and description not getting saved after refreshing the page’ is closed to new replies.